Ombuds Services
What We Do Not Do
- Make binding decisions
- Render formal findings of fact
- Establish, change or override policies or administrative decisions
- Provide legal advice or serve as a substitute for anyone's lawyer
representative or counselor - Provide mental health treatment
- Participate in grievances or other formal processes
- Serve as an advocate for any person or party
- Serve as an agent of notice for claims against USF because we are not an authorized notice channel
- Testify or produce documents relating to confidential communication in any judicial or administrative proceeding, unless required by law
- Conduct formal investigations
- Provide formal mediation of legal interests
Professional Standards: We operate according to the Code of Ethics and Standards of Practice established by the International Ombudsman Association (IOA). Please visit the to learn more about the IOA's .