Ombuds Services

What We Do Not Do

  • Make binding decisions
  • Render formal findings of fact
  • Establish, change or override policies or administrative decisions
     
  • Provide legal advice or serve as a substitute for anyone's lawyer
    representative or counselor
  • Provide mental health treatment
  • Participate in grievances or other formal processes
  • Serve as an advocate for any person or party
  • Serve as an agent of notice for claims against USF because we are not an authorized notice channel 
  • Testify or produce documents relating to confidential communication in any judicial or administrative proceeding, unless required by law
  • Conduct formal investigations
  • Provide formal mediation of legal interests

Professional Standards: We operate according to the Code of Ethics and Standards of Practice established by the International Ombudsman Association (IOA). Please visit the to learn more about the IOA's .