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Job Summary:  The Federal Work Study (FWS) Program Assistant is responsible for managing the front desk and helping all students who utilize the services of the SMART Lab. Candidates must possess excellent communication and customer service skills as they serve as a bridge between students, faculty and university staff who come to the Lab. Duties include answering student questions and advising students on SMART Lab services and policies; referring students appropriately; assisting in SMART Lab testing procedures and other administrative tasks; and answering a multiline telephone.

Nature of Work:  This position reports to the Program Manager of the SMART Lab. As a result of this position, students will be able to:

• Demonstrate basic employability skills such as: timeliness to work, appropriate dress, interpersonal communication, and time management
• Receive and solicit feedback from supervisor and effectively apply feedback on the job
• Assess the workplace and demonstrate how personal talents, skills, and knowledge fit into the employer’s goals, mission, and vision
• Demonstrate their professional brand (identity)
• Communicate transferable and functional skills to prospective employers

Required Documents:  The following documents must be uploaded with the application:

• Resume
• Screen shot of accepted FWS award (from Student Self-Service)
• Unofficial transcript

Schedule:  Commitment of 10 – 20 hours per week, dependent on FWS award. Work hours will be on-site at the SMART Lab (USF Tampa Campus Library). Schedule is variable according to class schedule and SMART Lab hours of operation. This job will require some evening and weekend work hours.

Pay Rate: $14/hour

Minimum Qualification Requirements:

• Federal Work Study (FWS) financial aid recipient
• Currently enrolled USF undergraduate student
• Currently in good academic standing
• Minimum overall GPA of 3.00

Preferred Qualifications:

• Completed at least one year of enrollment at USF
• Prior customer service experience

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