Referral Information

What Happens After I Refer?

Student Outreach & Support reviews referrals twice daily Monday through Friday (during normal university operating hours). Referrals received after 2pm will be reviewed the next business day. 

Once your referral is received, SOS will review it to assess the level of concern and develop an appropriate action plan. This plan may include the following steps:

Step 1: Outreach

  • SOS staff will outreach to the student via:
    • Emails
    • Phone calls
    • Teams Messages
    • Send text messages (in some cases)
    • Might also initiate a welfare check (in high-risk cases if the student does not response to outreach)

Step 2: Consultation

SOS staff work in conjunction with various campus and community resources and will consult with treatment providers, support resources, and other sources of information to ensure that the student is receiving holistic care and that our team has all relevant information.

Step 3: Meeting with the Student

SOS staff will meet with the student to conduct a holistic assessment. The case manager will assess the student's needs in a variety of categories and will connect them with the appropriate resources to meet these needs.

Step 4: Connection & Follow-Up

SOS case managers will help the student remain engaged in supportive resources and will offer follow up case management services to assist in reducing their stressors over time.

Step 5: Updates to Referral Source

If the referral source is a University employee, they will receive an update within 2 weeks of submitting the referral to provide an update on whether or not we have met with the student. As the referral source, you are also welcome to call the office to follow up on your referral or to submit another referral to provide additional information.