Service Delivery & Support
Special Holiday Hours
Please see below for information regarding holiday operations for the IT Service Desk.
The IT Service Desk will be closed on the following days:
- Tuesday and Wednesday - December 24/25
- Saturday and Sunday - December 28/29
- Tuesday and Wednesday - December 31/January 1
Chat, Phone and Email will be available:
- December 23 from 8am-5pm
- December 26 from 8am-5pm
- December 27 from 8am-5pm
- December 30 from 8am-5pm
- January 2 from 8am-5pm
- January 3 from 8am-5pm
- Normal weekend schedule on Jan 4-5
All other services, such as Remote Support, Walk-Up Desks, the IT Repair Center and Field/Classroom Support will close December 20 and resume January 6.
IT supports our clients with technology when and where they need it the most. Help with technology used at USF is offered via walk-up service desks, phone, concierge support, and special event services, and is also delivered online via live chat, email, and extensive self-help documentation.
Contact the IT Service Desk
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Phone: 813-974-HELP (4357)
Monday-Thursday: 7:30 AM - 8 PM
Friday: 7:30 AM – 5PM
Saturday: 9 AM - 6 PM
Sunday: 9:00 AM – 3PM - Email: help@usf.edu
- Chat: Click to chat with a technician.
Self Service
Use our to find useful information about USF IT supported systems.
Clinical Practice issues
(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.
- Phone: 813-844-7490
- Email: helpdesk@tgh.org
IT Repair Center
- Our Dell and Apple certified technicians offer professional computer repair services.
- Certified technicians can perform warranty repairs on Apple, Dell and Microsoft desktops and laptops.
- These services are accessible to USF's active faculty, staff, and students for their USF and personal desktop and laptop computers.
- Hours are Monday-Thursday from 8am - 12pm (appointment required)
- Located in the main campus library - LIB 117
Walk-Up Service
Walk up service desks are available at multiple convenient locations to help you with:
- Reset passwords and MFA
- Install printers and assist with printing issues
- Install software
- Help with Wireless connectivity
- Limited reimaging of computers
USF Library (LIB)
Monday - Thursday: 8:00 am - 2:00 am
Friday: 8:00 am - 5:00 pm
Saturday: 10:00 am - 6:00 pm
Sunday: 12:00 pm - 12:00 am
The Well (MDA)
Monday - Friday: 8:00am - 5:00pm
USF Health-Therapy Building (MDT)
Monday - Friday: 8:00am - 5:00pm
USF Health Morsani College of Medicine Downtown (MDD)
Monday - Friday: 8:00am - 5:00pm